PRANADIAM offers a 7-day 100% money back guarantee on everything we sell as long as the merchandise is returned in its original condition and not modified whatsoever minus shipping expense.

Inspection of stones: It is buyer’s responsibility to inspect the stone upon arrival for any damage as claims must be made within 48-hours.

We don't accept cancellations for special orders, as those items are a final sale.

Conditions of return: Buyers are responsible for return shipping costs.

It is buyer’s responsibility to package the stones back in a way to ensure its safe arrival in original condition. If stone is damaged, or not received back in original condition, buyer will not receive a refund.

Upon satisfactory return, a refund will be issued within 7-business days.